A Provider Friendly Program for Nebraska

MCNA Dental is a leading dental benefit management company committed to providing high quality services to state agencies and managed care organizations for their Medicaid, Medicare, and CHIP members. We serve over 5 million children and adults with the singular mission of improving their general health by ensuring access to quality dental care.

We are very pleased to announce that MCNA Dental was selected by the Nebraska Department of Health and Human Services (DHHS) to administer its Nebraska Medicaid Dental Program statewide.

As a company founded and operated by dentists, we recognize the dedication that Medicaid providers such as you have to the oral health of Nebraska’s children and adults. We would like to extend an invitation for you to consider joining our network.

Need more information? Visit our corporate website at http://www.MCNA.net

Provider Network Enrollment

Your dental office may enroll in our Nebraska Medicaid network now via fax, email, or mail.

Step 1: Download and read our Welcome Letter.
Step 2: Download and complete one New Provider Form for each dentist.
Step 3: Download and complete one New Location Form for each physical location.
Step 4: Download and complete our Dental Provider Agreement, which includes a fee schedule.
Step 5: Download and complete the IRS W-9 Form.
Step 6: Download and complete the Payment Method Selection Form.
Step 7: Fax the completed documents to 1-877-563-8560, email them to Provider_Enrollment@MCNA.net, or mail them to:
- MCNA Dental
  Attn: Nebraska Network Development
  P.O. Box 29008
  San Antonio, TX 78229

Provider Resources and Documents

Frequently Asked Questions

How do I sign up with MCNA?

Follow the steps outlined in the above section. If you have questions and would like to speak with an MCNA Dental representative, please call our Provider Hotline at 1-844-353-6262.

How are requests for pre-authorization accepted?

MCNA Dental has an online Provider Portal where providers can submit requests for pre-authorization. Any supplemental materials such as narratives, charting, or x-rays can be attached and submitted via the Provider Portal. Pre-authorizations may also by submitted through a third-party clearinghouse (please use payor ID 65030), or mailed to MCNA at: MCNA Dental, Attn: Utilization Management, 200 West Cypress Creek Road, Suite 500, Fort Lauderdale, Florida 33309.

What is MCNA Dental’s payor ID for electronic submission of claims and pre-authorization requests using a third-party clearinghouse?

MCNA’s payor ID is 65030.

Is there a special application to access MCNA’s Provider Portal?

No, you do not need to complete a special application to access the Provider Portal. Once you have successfully completed MCNA’s credentialing process and are an active provider in our network, you automatically qualify for a free account on our Provider Portal and all of the benefits it entails! All you need to do is visit MCNA’s Provider Portal at http://portal.mcna.net and complete the simple process of validating your information, then you are ready to go!

I see that MCNA Dental provides training webinars and seminars for its credentialed providers. If I cannot attend a scheduled webinar or seminar, can I still receive training?

Yes, MCNA Dental will be happy to schedule either an office-specific webinar or other type of training event for any of our credentialed providers. Please email your request to NebraskaSeminars@mcna.net, or call your Provider Relations Representative.

How do I contact MCNA if I have questions or need help?

Please call our dedicated Nebraska Provider Hotline at 1-844-353-6262. It is available Monday through Friday, from 7 a.m. to 7 p.m.

Provider Manuals

Nebraska Medicaid Provider Manual

Quick Reference Guides

Forms

MCNA’s Provider Portal

MCNA’s free Provider Portal allows you to quickly verify member eligibility, submit claims and prior-authorizations, manage your office, edit your fee schedules, and more! We welcome you to sign up and create your Provider Portal account today!

Create Account

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MCNA’s Provider Portal

Create Account

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Provider Training Sessions

MCNA Dental hosts regional training sessions and online webinars to discuss our program and other important information. Please RSVP to reserve your seat at one of our upcoming sessions. To RSVP, email NebraskaSeminars@mcna.net with your name, contact information, and desired session date.

Location	Available Sessions	Venue
North Platte	September 13, 2019 9am-11am or 1pm-3pm	Best Western Plus 3201 S. Jeffers Street, North Platte, NE 69101
Norfolk	September 20, 2019 9am-11am or 1pm-3pm	Divots Conference Center 4200 W Norfolk Ave, Norfolk, NE 68701
Online Webinars	September 18 and 25, 2019 9am-11am or 1pm-3pm	Access information will be emailed to you.

We are here to help you!

If you have any questions, please call our toll-free Nebraska Provider Hotline at:

1-844-353-6262

You can call Monday through Friday, 7 a.m. – 7 p.m. (excluding national holidays).
If calling after hours, please leave a message for our representatives. Your call will be returned on the next business day.