weather
Severe Weather in Nebraska

Questions

Members

  1. My Primary Care Dentist's office is closed due to severe weather. What should I do?
  2. I have a dental emergency and my Primary Care Dentist's office is closed due to severe weather. What should I do?
  3. I had to move due to severe weather. How can I find a dentist near me?
  4. Are there additional informational resources for members who have been impacted by severe weather?

Providers

  1. I am a Primary Care Dentist and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?
  2. An MCNA member presented in my office. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?
  3. An MCNA member presented in my office with a dental emergency. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?

Answers

Members

  1. My Primary Care Dentist's office is closed due to severe weather. What should I do?

    Please contact the Member Hotline at 1-844-361-6262 for help finding a dentist who can help you until your dentist is open.

  2. I have a dental emergency and my Primary Care Dentist's office is closed due to severe weather. What should I do?

    If you have a traumatic injury, excessive bleeding or acute pain/infection you may get care in a hospital, emergency room or from any dentist. Please contact the Member Hotline at 1-844-351-6262 for help finding a dentist near you.

  3. I had to move due to severe weather. How can I find a dentist near me?

    MCNA can help you find a dentist in your new area. Please call our Member Hotline toll-free at 1-844-351-6262 and tell us your new address. We will search for a dentist near you.

  4. Are there additional informational resources for members who have been impacted by severe weather?

    Yes. Below are some helpful resources, links, and phone numbers:

    • Members whose homes were damaged by the floods can find some great insurance resources at https://doi.nebraska.gov or by calling the toll-free consumer hotline at 1-877-564-7323.
    • For members who need information on debris cleanup, contact the Crisis Cleanup Hotline at 1-402-556-2476.
    • Farmers and in need of hay, feed, fencing materials and more, call the Nebraska Department of Agriculture (NDA) at 1-800-831-0550.
    • Farmers who have lost machinery or livestock should report to the Farm Service Agency office. County office contact information can be found on the agency's website at https://www.fsa.usda.gov/state-offices/Nebraska/index
    • Members interested in donating to the recovery effort can reach out to www.redcross.org, the Nebraska Preparedness Partnership at 402-979-7207, or www.nvoad.org.
    • When disasters occur, there are always people who try to profit off of the needs of others. Fraudulent funding schemes are popping up on the Internet. To find a legitimate agency for monetary and other goods and services donations, contact 211. To reach 211, simply dial 211. If you have difficulty reaching 211, dial 1-866-813-1731.
    • For the Nebraska Family Helpline, dial 1-888-866-8660.
    • For the Nebraska Rural Response Hotline, dial 1-800-464-0258.
    • For the Substance Abuse and Mental Health Services Administration, dial 1-800-985-5990.
    • For members who may be experiencing grief, please download an informational brochure entitled Tips for Survivors: Coping with Grief After a Disaster or Traumatic Event and a brochure entitled Nebraska Strong: Recovery Project.

Providers

  1. I am a Primary Care Dentist and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?

    Yes. Please contact our Provider Hotline at 1-844-353-6262 and let us know your estimated time of office closure. Also, please contact any MCNA members who have an appointment scheduled during this time period and reschedule them. Any answering service for your office should include information regarding this closure and instructions on how to seek care in an emergency.

  2. An MCNA member presented in my office. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?

    Yes, if you are an MCNA provider.

  3. An MCNA member presented in my office with a dental emergency. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?

    Yes. Please include a narrative with your claim that includes information about the emergency nature of this visit. If you are not an MCNA provider please contact our Provider Hotline at 1-844-353-6262 for claims information.